Public telephones in the UK can be coin operated or card operated. To use a card-operated phone, you need either a credit card or a special, pre-paid phonecard. Phonecards come in values of £2, £5, £10 and £20 and you can buy them from newsagents, post offices and supermarkets.

Arriving in a different country can be a scary experience at first. Do not be surprised if, after the excitement of arriving, you later find the UK strange or you miss home. You will not be alone - others will be feeling the same way. Don't worry. These feelings will quickly pass and you will soon get caught up in the heady bustle of student life.

Essential documents

Public telephones in the UK can be coin operated or card operated. To use a card-operated phone, you need either a credit card or a special, pre-paid phonecard. Phonecards come in values of £2, £5, £10 and £20 and you can buy them from newsagents, post offices and supermarkets.

• your valid passport with visa or entry clearance, if relevant your travel tickets
• money - cash, travellers- cheques, and credit card. All ideally kept in a money belt or a very secure inside pocket
• health documents, if required
• a letter of acceptance from your institution
• documentary proof that you have enough money to pay your fees and meet your living costs
• originals (or certified true copies) of any degree certificates or technical qualifications you have